Alternatively you may return your order and request a refund. Refunds will be made to the credit card account used for the original order.

If you paid by cheque, we will send a cheque made out to the person who placed the order.

• If your order is damaged, we will refund the cost of the order plus the delivery fee.

• If, after receiving your order, you decide that you do not require it, only the cost of the product will be refunded.

• If the goods you receive are different from those you ordered, we will either send you the product you originally requested

• or refund the product cost and delivery fee. Please advise which you prefer.

To initiate a refund, you must: